Returns

At mycolorknobs.com by exxel company we take pride in the exceptional quality and craftsmanship of our pieces. Our attention to detail in design, and material is unyielding. And so is our commitment to customer service.

RETURNING MERCHANDISE

Please note that proof of purchase is required for a refund. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply.

When returning an item, please complete the information on the back of your packing slip, and use the return label we provide. Pack your return securely and be sure to ship it via insured US Mail or UPS Ground. Retain your shipping receipt for your records.

STOCKED HARDWARE

We accept returns for stocked items within 30 days, with proof of purchase. These items do not include any hardware that have an accent piece glued to knob or pull.

CUSTOM ORDERS

Custom orders begin production immediately upon order and are made to your specifications. They cannot be cancelled, changed, returned or refunded at any time.

PRICING

All prices in our catalog and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. 

ATTENTION:

There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict order of those items.